Did you know as of May 2022, the window installation industry has a market size of $6 billion? With hundreds of window glass replacement companies out there, it can be hard to find one that is worth working with. You want to be confident that the company and contractor that you hire are going to do a good job.
If you’re thinking about window screen replacement or glass door repair, you’ve come to the right place. We are going to give you eight questions to ask a window repair company before you hire them.
1. How Long Have You Been in Business?
Asking about a business’ history is crucial when choosing a window glass replacement company. It’s a good sign when a company has been in business for a few years.
They likely have good management and a strong reputation since people continue to work with them. It’s essential that the company is well known in the industry and updated on all new technology and products.
It is also beneficial that you ask about the staff’s experience too. Experienced installers will know the ins and outs of the business and the best ways to install and repair glass, windows, and sliding doors.
2. Do You Have References?
A door glass replacement company should be able to provide you with a list of references and previous clients. If they can’t, you may want to move on to another company.
Once you have the list be sure to follow up. You can ask other customers if they are happy with the work that was provided. You can also ask how efficient and communicative the company is.
Taking the time to read reviews and check the quality of work a company provides can be really helpful and will ensure you choose the right business to hire. When you’re inquiring about references, you can also ask for photos of their work.
3. How Does the Company Handle Client Complaints?
Mistakes are made sometimes, and accidents happen even with established companies. The true testament of a reputable company is how they handle unexpected situations.
You can contact the Better Business Bureau and see how many complaints if any, have you filed against the company. You should also be able to see how fast they work to resolve the issue at hand.
Ask the contractor if he/she ever has a case go to court and if so, how it ended. You should also ask if their licenses have been suspended. Depending on the circumstances, these could show you some red flags.
Even if something small happens when the installers are at your house, you want to know that you’re protected. If a window shatters or if a screen door is ripped during the installation process, you need to know how the company will handle it.
Unexpected events could delay the project and could cause issues. You want to have peace of mind knowing that the window replacement process is going to be as smooth as possible.
4. Can You Provide a Detailed Estimate?
Before you agree to work with a company, you need to ask if they can provide you with an itemized estimate. A reputable company will be able to show you exactly where the cost and fees are.
You don’t want to be surprised when the job is done with a higher bill than you originally agreed upon. There are a few services that window repair companies provide that you might not want to pay for.
Your bill will include charges for the windows, glass doors, other materials, and labor. If you’re replacing windows, they may include a fee for disposing of them. If you want to lower your bill, you can request that they leave them.
You’ll need to ask about a quote fee in your first interaction with them. Some companies may charge you for a quote, so keep that in mind as well. If there are upgrades or a complication and the price increases during the installation process, the contractor should come to you first before making any decisions.
5. What Types of Windows Are Available?
If you’ve never replaced your windows before, you might not know about all the options that are available. There are many to choose from, and it can be overwhelming to choose.
Talking to a professional can be helpful. They will be able to advise you about new technology and which ones might go best in your home. An experienced company will be able to tell you why you need window screen replacement and how you can benefit from a sliding glass door repair.
6. Are You Licensed and Insured?
Working with a licensed and insured company is key. If a business doesn’t have insurance, you should choose a different contractor to work with. Asking to see a certificate is crucial and be sure to check the expiration dates.
If a worker is injured on the job in your home, you could be held responsible if the company doesn’t have comprehensive liability insurance and workers’ compensation insurance.
Licenses aren’t always required, but they can show that an installer is properly trained and qualified for the job. You may find an uninsured contractor that charges less, but the risk isn’t worth it. Paying a little extra for a company that has the proper paperwork is better than the alternative.
7. Can You Explain the Warranties To Me?
Reading the fine print can be challenging if you don’t know what you’re looking for or if you aren’t familiar with the industry terms. Often times people skip over reading the warranties, but they are important.
Ask your contractor to explain them to you. They will be able to walk you through the process of using the warranties if you need to and what they cover.
Different manufacturers will have slightly different warranties, and you should know how long you’ll be covered. It will help you avoid any surprises and misunderstandings in the future if something happens to your windows and doors. You should receive a copy but be sure to ask for one if it’s provided.
You should also ask about workman warranties. It’s likely one of the reasons you’re replacing or upgrading your windows is to make your home more energy efficient so you can save money.
If your window replacements are installed incorrectly, it could be costly for you. There should be a warranty that covers labor for a year.
Typically if something went wrong in the installation, you’ll notice it quickly and be able to get it fixed under the warranty. If something happens after the year that was due to the installation, be sure to contact the contractor. Many businesses want to show they are reputable and stay behind their work and will work with you to make a fair agreement.
8. What Is the Timeline for the Replacement?
Home renovations can take some time, even installing windows. Talk to the company about how long it will take from start to finish. The process can vary based on a number of different factors.
There may be clients ahead of you waiting for their installation. If the windows you choose have to be ordered, it may take a few days for them to come in.
The number of windows you have and if you have multiple levels will also factor into the time it takes. The weather can be unpredictable and slow the process down.
Having an estimated timeline can be helpful, especially if you travel for work or have guests coming into town. One of the great things about window replacement is you don’t have to move out or leave your home. In fact, many contractors will want you there so you can answer questions.
Window Glass Replacement
There are a lot of questions to ask when you’re hiring a window glass replacement company. It’s curial that you take your time finding a reputable contractor that provides great service. By asking the questions above, you’ll be able to find a business that provides quality work.
Replacing and installing windows and screen repairs can be a big investment, and asking questions will help build trust between you and the company you hire. You’ll be sure you’re working with a company that has your best interests in mind.
To find companies in your area, type “window screen repair near me” in your search engine or contact us here. We have worked with many homeowners, and we want to work with you too.
